FixMe.IT Reviews

Summary: We have been using the product for about 5 years, I haven't found any other program that is as easy to use.

Positive: This product saves me so much time. When I get a call from one of the reps or other works that are remote, I just open a session with them and I can see what they are doing. Cuts my call down from 30 min to troubleshoot to about 5 min.

Negative: We have so many that have dual screens, it can be a issue sometimes. There is also a lag time with some connections but I believe that is the wifi on the users end.

Summary: I have been a customer since 2009, I am very happy with this product overall, and I'm not switching.

Positive: Easy for customers to use in one-time support connections. Great for unlimited number of unattended access connections. Tech support is great. Great value.

Negative: Wish they could connect to Apple computers, as they currently only support PC's.

Summary: I'm a self employed I.T. guy that does the whole package for a bunch of Veterinary clinics and others.
Saves the customers money, makes me more invaluable to them. :-)

Positive: Easy of use.
150 unattended client limit.
moved across multiple screens with ease.
the pricing makes it much more affordable than the competition.

Negative: Man, I can't think of anything.

Summary: I have used this product for almost 8 years and have been thoroughly pleased with the support, the pricing and the excellent performance of this application.

Positive: The remote support application from Techinline.com is an exceptionally efficient and cost effective solution for supporting Windows computers with a cost of only $300.00 per technician. Installation of the technician ("expert") application is quick and easy. Installation of the "client" application does not require administrative privileges for the user. Connecting to a client is fast with clear video and responsive controls. The application supports multiple monitors, permits the expert to reboot and reconnect to a client system with one button, and has many other features.

Negative: I would like this application to support Chrome OS, Mac OS, and Linux clients.

Summary: For Windows 10 Administration remotely this product does very well without blanking out the screen for you because of Windows protective measures.

Positive: Easy to use software that isn't very large. It takes a few minutes to get connected without any complicated install.

Negative: I haven't really found any cons yet. If I did have one it would only be that the category of PCs set by auto connection gets lost once in a while.

Summary: Worth the money. I love the branding feature. I can direct my customers to a landing page where they download a branded version of this support app.

Positive: It has unattended access, File Transfer, and a chat feature. Very affordable alternative to others.

Negative: Wish it had Mac support, or would at least run from an iPad. Sometimes I hate carrying a laptop all the time.

Summary: Best bang for the buck.
Gives us insight into our customers pc with no intervention from them as long as they have an internet connection.

Positive: Works like a champ with a small footprint on the client.
Enables us to support our customers with little effort or knowledge by our customer for remote administration.

Negative: Wish that there was an app for your phone to enable remote support. Also wish there was support for Linux and Mac OS.

Summary: I have been using Techinline for many years, I could not run my business without it. I can check on servers and networks out of hours for my clients.

Positive: Ease of use, low cost. The dashboard is great. My customers love that I can remote in at anytime and perform regular maintenance.

Negative: Nothing really. It's a great service. It would be nice to maybe have an app that would work on a tablet.

Summary: Love the software. Overall has made my life a lot easier. I'm the IT person for an apartment management company and we have a lot of people who are not very computer savvy. This product has allowed me the ability to access all the computers throughout our organization to help employees navigate their systems, address software issues, and even train employees on our processes (have to call them for this of course).

Positive: I moved over to FixMe.it from TeamViewer and couldn't be happier. Same bells and whistles but with a much lower price tag. Software runs smoothly and doesn't take up a ton of computer resources to run either.

Best part for me was there's no hidden contract terms. Everything is very straightforward when making your purchase.

Negative: Menu/ tools could be a little more user-friendly. A feature to communicate to the user with the speakers and microphone would be nice.

Summary: I have been using this product for years. The pricing of the product is well worth the value of the tool. It's easy to connect and use.

Positive: This program is easy to use for end users (the person who you are trying to connect to). I worked with many users who claim to be "computer dummies" and I always get connected to their PCs. I also use this tool to connect to several servers in my office. It works so well and is always reliable. You have the ability to see multiple monitors or see just one.

Negative: It would be nice if a connection code could be entered on a webpage instead of needing to download a client program on the target PC, but the download is very small.

Summary: I've had no issues with FixMe thus far. I am able to fix my clients' issues from anywhere at any time.

Positive: Cheap and stable unlike many other remote support apps that I've used. Price - affordable for a small business. Fast connection, multiple sessions can be open at the same time. Revokable unattended access.

Negative: The only thing I dislike is that it's not available on Mac. I'm forced to use other software to support my Mac clients.

Summary: Highly recommended remote control software - easy to use and good price. Have recommended to many other techies.

Positive: Ease of use for myself and end users. Great value! Can do both ad-hoc and unattended remote control sessions.

Negative: Nothing really, I've been using it for years and can't fault it.

Summary: Best money I spend every month to run my business. Saves my customers money because I don't have to charge them to go onsite for every support issue.

Positive: Easy to use. Easy for my customers to get a support ID. Fast response times when remoted in. Unattended access is great.

Negative: It's not free. LOL! I can't add one negative comment.

Summary: If I could give FixMe.IT a million stars I would. I love this program and all that it offers. I have recommended it to other IT people - they love it too!

Positive: I love FixMe.IT. It has literally saved me in several ways. The first is that I can work from my desk and my office without ever leaving. Secondly, it has saved me time and money by allowing me to work on customers computers, see what they are seeing and work on issues they are having. Third, it saves customers time and money by getting their issued fixed quickly and easily (most of the time). This has to be one of the greatest inventions of all time.

Negative: There is literally nothing I don't like. In this time of COVID and allowed me to work from my office and kept me and my family safe.

Summary: Overall, this software has paid for itself time and time again. It doesn't matter where in the world I am working, I have the ability to connect with my team and keep things moving.

Positive: The ease of use of FixMe.IT makes keeping my team up and running a breeze! We outsource all of our major IT work but FixMe.IT allows me to remotely log into each of my employees machines and fix minor problems that come up. I strongly recommend this software.

Negative: There really isn't anything that I don't like about FixMe.IT.