Procare Reviews

Summary: I have been using Procare solutions for a while, always learning something new and it is very helpful and beneficial to my workplace.

Positive: Reports, tracking, parent communication, attendance, lesson planning, and calendar of events. Very helpful!

Negative: I do not like the reports generated with dates without being able to clear history or delete the past generated reports.

Summary: As a parent currently using Procare Solutions for my son’s daycare center, I’ve been so impressed by how smoothly everything runs. The daily updates and communication features have made me feel more connected and confident about his care. Seeing how efficient it is at managing billing, enrollment, and communication has inspired me as I prepare to open my own daycare center soon. I’m excited to implement Procare Solutions because I know it will help me provide an outstanding experience for families. I can’t wait to use it to ensure everything runs smoothly from day one!

Positive: • User-friendly interface that’s easy to navigate.
• Excellent parent communication tools, including daily updates and photos.
• Simplifies administrative tasks like billing and enrollment.
• Comprehensive reporting and tracking features for attendance, meals, etc.
• Responsive and helpful customer support team.

Negative: • Initial setup can be a bit time-consuming, especially for larger centers.
• Some features might require extra training to fully utilize.
• Occasional updates might temporarily change the layout, requiring re-familiarization.

Summary: We are excited to make the switch and our teaching team is excited as well which is a large influence in my decision to select a program.

Positive: We are excited to make the switch to Procare after a recommendation from another program in the area. We take photos of the students for families and being able to upload more than 1 at a time is huge for our program. We also like the ease of messaging families, keeping track of tuition payments, possible new students, and being able to track attendance and print emergency cards is a huge time saver for us.

Negative: We haven't found anything about the program that would be a con for us at this time.

Summary: Overall, Procare solutions meets the needs of my school by helping me to monitor attendance and ensure safe checkout.

Positive: I love being able to easily monitor my students being checked in and checked out each day, and safely see who’s picking them up!

Negative: I have experienced glitches with the message notifications, which is very inconvenient… Especially if it’s a time sensitive message from one of my parents!

Summary: Overall, I am so glad we decided to invest in our daycare by using Procare. For the small amount it costs us monthly, it pays for itself with time saved! Bonus is that the parents really like us using it also!

The time I save using the “Billing & Invoicing” recurring plan feature is priceless! Everything is entered in once & it repeats automatically as long as you need. It saves me from so much time sitting at a computer.

The Student Info & Records feature lets us have all of the information we typically store in a paper file, but available at our fingertips, without having to go into the office & into the filing cabinet to look for it.

The "Attendance Tracking" feature does exactly what it says! It makes keeping track of our kiddos by total attendance or attendance by room so much easier. Before we were doing all of this by hand, day by day, writing down sign in & sign out.

The "Communications Management" feature is one of the things the staff & parents like most. We're able to update the parents on their child's day easily, with photos. If there happens to be an accident or incident, we can let them know immediately.

Being able to have "Mobile Access" is another priceless feature. These days there is an app for everything & nearly everyone has their phone on them almost all of the time. Staff can provide immediate information & parents receive it moments later.

The staff, parents & I as the owner/admin appreciate the "Immunization & Allergy Tracking". The allergy cards are posted in every room, not only the kitchen. This helps the staff keep the kids stay safe & gives parents peace of mind.

I chose Procare because I felt like we would be more satisfied. The representative was very upfront with all information & features including offering the best pricing immediately. Brightwheel quoted a cost, then when I stated I decided to go with Procare, they came down on their cost in attempt to "beat Procare out". I just personally did not care for that approach to business. Also, there was no feature or capability that Brightwheel had that Procare did not. Plus, I preferred the layout and ease of use of Procare.

Positive: What I like most about Procare is the ease of use. It was very simple to set up & very simple to get started using for myself, the staff and the parents. If we ever had any questions a representative was there to help us along the way.

Negative: If I had to pick a con about Procare, which is hard to do, it would be that some parents experienced minor glitches with setting up their automatic ACH payments. All in all, any of those were taken care of within days.

Summary: I liked Procare and how organized it was if I was to go to another childcare I would definitely use it again

Positive: I liked how it organized the daily updates on a diaper changes, feeding and communication with the parents

Negative: How it was shut down at random times during the day

Summary: Procare is fantastic, especially if there are any issues. They have done a great job at helping with implementation and answering any and all questions. I *never* feel like a bother when I am asking for support and I feel like concerns and additions are valued by the company.

Positive: Easy to use, customer support is great, parents are happy with updates! Overall, Procare is a great system. The Billing is integrated so easily with other programs and there are few outages.

Negative: It’s hard to get new programs going. Desktop and online versions don’t always talk to each other and things need to be updated on both sometimes.

Summary: Procare makes our day smoother and keeps parents in the loop. It’s been really helpful for our team.

Positive: It's easy to use and helps us keep track of kids, billing, and messages to parents all in one place.

Negative: The mobile app can sometimes be a little slow or glitch when uploading photos or switching between screens, but it’s usually fixed fast.

Summary: Overall I am happy. I haven't felt the need to switch over to anything else and probably won't. It is pretty user friendly. We really liked when a representative actually worked with us to learn how to accept card payments.

Positive: I love that when I work with Procare it is like second nature. All of the menus are in a spot that are easy to find. It is also very simple to add in new menus or classrooms. I love that I am able to input all of my documents in the system and it will print me out things such as tax statements, allergy lists and even classroom rosters or birthdays.

Negative: It logs me out a lot and that makes it difficult when I am in a hurry to do something

Summary: We are happy and working on learning how to use the system to its full potential. We look forward to the trainings that we will be setting up and utilizing Procare to the best of it's abilities.

Positive: Being able to get most of my business functions taken care of in one spot. This program has supported us in learning how to manage everything and the care team is very supportive. We recently reached out about trainings and they were very supportive and helpful!

Negative: We would like to see better organization from Procare. We can't upload our incident/accident reports, because they would get scrambled with the important documents that we load. then it would become a hassle to find anything. We would also love to have categories for our communications, because not all communications are flagged important and some are mainly for curriculum with teachers. So being able to separate would be helpful.

Summary: Procare has streamlined my workload. All my information is in one place and right at your fingertips.

Positive: I’ve been using Procare for more than 10years and I love it! Procare helps me keep track of staff and children’s requirements/documentation. You can print a report for any information or data you need. It is fully customizable. Procare does so much and if I need help the support website is great. There you can find easy step by step directions/ videos. The phone support team is also very helpful. I use Procare for everything; attendance tracing for children and staff, data/required paperwork, tuition charges and payment, center expenses, parent and staff communication, children’s daily reports, and more. Starting in July, I plan to use the agency payment part of Procare. It will allow me to manage agency payment with a separate ledger under each family’s account.

Negative: Honestly, I love everything about Procare. Any concern or questions I have ever had/have are answered quickly by the support staff or website.

Summary: Overall, this is a great program to use to help keep your program organized. I would highly recommend.

Positive: I really enjoy using Procare. It is simple and easy to navigate. My favorite part is the ability to create various reports for different needs.

Negative: I do not have any cons at this time. I am fairly new to the program and I have enjoyed it so far.

Summary: Procare Solutions has been an incredibly valuable tool for our center over the past three years. It streamlines day-to-day operations, enhances communication with families, and gives us confidence in managing both staff and student records—all in one place. While there’s a bit of a learning curve and a few areas that could be more customizable, the benefits far outweigh the drawbacks. The platform is reliable, the features are thoughtfully designed, and the customer support is outstanding. I’d highly recommend Procare to any childcare provider looking to simplify their workflow and elevate the quality of their program.

Positive: User-Friendly Interface: Easy to navigate, even for those who aren’t super tech-savvy.

All-in-One Management: Centralizes everything—children’s records, staff schedules, billing, attendance, communication, and more.

Excellent Customer Support: The support team is responsive, helpful, and solution-focused.

Time-Saving Features: Automates many administrative tasks, which frees up time for staff to focus on the kids.

Negative: Occasional Glitches or Slowdowns: The system may experience brief lags or technical hiccups, though they’re usually resolved quickly.

Limited Customization in Some Areas: Certain features, like reports or notifications, could benefit from more flexible customization options.

Cost May Be a Factor: Depending on the size of your center and the features you need, the price may be a consideration for smaller programs.

Summary: Easy to use, self-explanatory for most things. Great customer service for issues. Overall good program

Positive: Ease of use, ease of attendance tracking, availability of child records at your fingertips. Procare connect sync is smooth.

Negative: Parents can't pay online. Wish AD had more access.

Summary: As a parent, staying connected with my child's daycare experience is invaluable, and Procare delivers an great solution for real-time updates and communication. Despite a few minor drawbacks, the app’s strengths make it an indispensable tool for parents, earning it a well-deserved 5-star rating.

Positive: Real-Time Progress Tracking: The ability to follow my child’s day through updates on activities, meals, and milestones is fantastic. It provides peace of mind and keeps me engaged with their daily experiences.

Intuitive Timeline: The app’s chronological timeline is seamless and user-friendly, making it easy to scroll through updates in a logical, visually appealing format.

Simple and Clear UI: The interface is straightforward, even for those not tech-savvy, ensuring quick access to all features without a steep learning curve.

Negative: System Outages in 2024: There were noticeable system downtimes throughout 2024, which temporarily disrupted access to updates and caused minor inconvenience.

Limited Photo Interaction Visibility: When multiple people interact with photos on the timeline (think 3 or more), it’s unclear who they are. With only my wife and me using the app to see our child, seeing three or more interactions can be confusing even though my guess is it might be a parent of another kid that's also in the photo.

No Quick-Access Checkout Feature: The app lacks a feature like an Apple Wallet card or QR code integration for checking out our kid from daycare. A “checkout ID” with a PIN or QR code, similar to other apps like car insurance, would streamline the pick-up process.