I have worked in support. NO ONE wants to do phone support.
I'm old....I my mid 40s anyway....and used to much prefer phone support for things. I usually found that the immediate back and forth helped the support person understand what I needed much faster.
But I don't now. I think that is due to the combination of what you describe: low skill types falling through to the phones. But it is also due to companies requiring those people to layer other crap on top of the conversation. There is now almost always some sort of sales pitch the caller has to sit through before getting to their actual problem. Do you know we have other services you can subscribe to? or You can save lots of money if you bundle a bunch of crap you don't want!.
I don't blame talented people for not wanting to be part of that. And it has made the prospect of having to use phone support very unappealing. A lot of companies have moved cancellations to phone only so they can make their customers sit through absurd pitches and intentionally slow down the process to get them to change their minds. No one who has options wants to do that for a living.
Pros aren't going to fall for it
I think you are wrong about that.
People who are given high level credentials aren't necessarily more security aware than the average person. I've known loads of people who had access to useful data who didn't know much at all about how domain security works, or even user level security. Same for people who have access to financial information or even the ability to move money around.
Getting value from a device like this isn't limited to cracking a security professional's machine, or even an IT professional's.
You think this will still apply when the rich folks want to fly with their cars where they want?
Why wouldn't it? Despite long term existence of "rich people" the FAA has successfully regulated flying in the US. Licenses are still required and no one can just zoom around the skies without one.
The closest anyone has come to doing what you imagine are ultralight aircraft operators, like the powered parachutes I see around the small airport near me. They can be flown without a license under 14 C.F.R. 103 but they still have to be operated safely, not over congested areas, etc. So far "rich people" have not bought out the FAA regs on them and started menacing all us normals. "Rich people" tend to buy small twin engine planes, get licensed, then fly them for a year or two before dying in a crash.
Kill Ugly Processor Architectures - Karl Lehenbauer